Delivery and Returns

Shipment time

The products you purchase will ship the next day after majeure reasons. After your order is shipped, the shipping tracking number with SMS is sent to your mobile phone number on the system. If your cargo is not delivered to your address / side, you can be informed that you can get your cargo from the nearest branch to your cargo authority to your registered address. You need to pick up the product from the branch within three days. If you do not deliver from the product from the cargo branch within three days, the return is returned to us.

Pickup

Despite the possibility of damage to the cargo when you receive your package in the cargo, you must check it within the knowledge of the cargo authority during delivery. If your product is damaged in the cargo, you must organize damage to cargo authority and return the package to the cargo authority that deliver the package to your side.

Delivery time

-Mng cargo

Your orders you give up to 12:00 (out of force majeure) are delivered to the same day. At this point, SMS will be sent to your side and your order will be delivered within 1-3 days according to your area.

-Banabikurian

Your orders you give up to 16:00 (out of force majeure) are delivered to you the same day. According to your location, your products will be delivered to you by 20:00 in the evening. After 16:00 the same day, you can reach our customer service from 0 850 360 09 90 for your delivery needs.

-Bolt cargo

Your orders you gave up to 14:00 will reach you the next business day of the order date. Information will be provided by the courier before delivery.

Can I exchange product change?

You are enough! The exchange of products received from virtual stores whether to send our stores to our return address. Note: In color changes, there may be price differences in different colors of the same product, in which case the price difference will be charged / will be defined as gift points to your account. If the exchange is carried out in the store, the current prices will be done on the store where the change will be made. In our stores, only the product is exchanged and the product fee is not returned.

Can I cancel my order?

Although such a thing is the end of the world, you can cancel course. If you cancel your order, you will be returned within the framework of the return conditions of your bank, as you score your fee or instant silkandcashmere.com.

Is the return submission free?

We have a good news, the submission of all returns to our return address to our return address via MNG Shipping! The shipping charges of the returns sent by other cargoes are unable to be met by Silkandcashmere.com.

Can I make the return of my online order in the store?

All your online orders are prepared in our warehouse and are again sent to your department on our warehouse. Therefore, when your returns you requested refund reaches our repository, your return process takes place. Within the framework of this procedure, our stores are not returned to your online orders.

How do I perform the return of the product from the Internet?

We have made it easier for you as we can. There are only four terms for returns:

1) The product has not been used, the label has not been removed and the repeatability is not lost.
2) You can mail your bank account number to info@silkandcashmere.com, call center or whatsapp support line for your payback orders at the door.
3) Your return period is 45 days as of the product delivery date.
4) We only accept return to our address below, except this address, the products sent to addresses / stores are not accepted.

Buyer Name: Fabeks exterior. Tic. Inc.

Address: Merkez Mah. Dumlupinar Cad. No: 4 Kagithane / Istanbul

Contracted cargo company: MNG

Agreement Code: 197364340

After filling out the entire return form sent by your order, you can send it to our return address below with MNG cargo. After the compliance of the products you return to the return conditions of the return conditions, the total amount is defined as a gift coupon that is not a time limit to your Silkandcashmere.com account. If you prefer the return amount as a refund as a refund, we will be returned to your credit card that you have purchases the cancellation of your gift coupon after you have forwarded your request with e-mail / whatsapp. If your payment at the door is in your orders, the return bank account number to us with e-mail / whatsapp with e-mail / whatsapp, you will occur at that date on which you are closer to the date of each month or 30. The return of your payment orders at the door will be reflected in your account within 10 working days.

Can I return the products I buy from the store?

The products purchased from our shops can be returned in three cases alone in three cases:

1) To have exceeded 14 days of the procurement process of purchased products purchased with Pre-order,

2) Having the procurement process (3 working days at the same day on delivery on the same day, shipping with shipping with shipping on the same day) in the products that are transferred from another store on the consumer's demand.

3) When the product you have ordered has reached the store, the product has been detected in a manufacture or design-induced defect.

Apart from the above-mentioned situations, there are no refunds in the products and the use of the products that are expected by the consumer in which the consumer purchased from the stores in which the consumer purchased from the stores and the use of the products in which the consumer purchased from the stores.

What are the conditions required to perform the product return?

In order to return all these cases, your product must provide the following terms:

* The product has not been used, the label has not been removed and the repeatability is not lost,

* The product has not exceeded 14 days from the date of delivery,

* Capability of plug or invoice delivery.

How is the return process of products progressing?

After the compliance of the products you create the return request to the return conditions of the returns, the total amount is defined as CAPRA points to your account. If you request the return amount as a refund, you are returned to your credit card you have purchases within the framework of the return terms and times of your bank. In the purchases with cash, the return is reflected in your account within 10 working days from the date on which your bank account number is forwarded to us.

So can I send the product to someone else that I want to return?

How nice gesture is we support this with all of our hearts! All you have to do is pass your new delivery address with our call center, whatsapp support line or e-mail.

Note: The above-mentioned conditions apply only to purchases from our virtual store.