Refund Policy

We offer a 14-day return policy, which allows you to request a return within 14 days of receiving your item.

Eligibility for Returns

To qualify for a return, the item must be in its original condition: unworn, unused, with tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.

To initiate a return, please contact us at info@silkandcashmere.co.uk

Damages and Issues

We recommend inspecting your order upon receipt to ensure everything is in perfect condition. In the unlikely event that your item is defective or damaged during shipment, you may return it to the courier at no cost.

Exceptions / Non-returnable Items

Certain items are not eligible for return, including custom products (such as special orders or personalized items) and personal care goods. Please reach out to us if you have any questions or concerns about your specific item.

Note: Final sale items and gift cards are non-returnable.

Exchanges

For the quickest exchange process, we suggest returning the item and placing a new order once your return has been accepted.