How can we help?

Frequently Asked Questions


Can I shop without becoming a member?

If earning points and gifts from your purchase sounds like a blast, then hello new member! However the choice is yours and you can complete your purchase by choosing to shop as a guest at checkout.

How can I be informed of campaigns and new products?

You can enter your email in the subscription bar at the bottom of each page on our website. You will be automatically added to our mailing list and notified of all things Silk and Cashmere!

In how many days will my order be delivered?

We try our best to prepare your order for shipment within one business day of receiving it. Your package should arrive in 3-5 business days.

Do you deliver internationally?

Yes! You name it, we'll send it.

Can I track my order?

Once your order has shipped we will email you your tracking number.

Can I send a gift to someone?

Your Billing Address and Shipping Address can be different therefore you can enter that special someone's address in the Shipping Address section.

How long do items remain in my cart?

Once an item is in your cart, it remains in your cart until it is out of stock. Adding an item to your cart does not translate to reserving the item. To avoid heartbreak, we suggest you act fast!  

Can I reserve an item?

We are unfortunately unable to reserve an item.

How can I get your discount coupon?

"If you want something so much" they say, try this firstly! Then enter your email address in the e-newsletter box under any page of our site to be informed of our periodically applied discount coupon applications.

How can I win a discount coupon?

Sign up to hear about seasonal discounts by entering your email in the mailing list tab on the bottom of each page.


How much will I pay for shipping?

Free shipping on orders above 500 GBP. 

We charge a 19 GBP fee on orders under 500 GBP.

Is it safe to pay via credit card on your website?

In order to provide the safest checkout experience, does not store any card information in its server. 


We use the utmost security protocols to protect your privacy, including SSL technology. Your credit card information is converted into a 128 byte encrypted code which is then shared with your bank. Therefore only your bank and your device can see your card information. Now that's safe.

What are my payment options?

We are currently able to accept transactions via Credit Card.

Order Return and Cancel Transactions

Do I have exchange and return options?

Silk and Cashmere prides itself in crafting the highest quality cashmere garments, however if you choose to return an item, you can do so within 28 days of your receipt purchase date for a refund. You can also exchange your garment for a more suitable size/color. To arrange a return or exchange, please email and we will respond to you within 2 business days.

What is your return policy?

There are two requirements for returns:

1) The returned item must be unused, have its original tag attached, and be in sellable condition. 

2) If both requirements comply, you may return your product within 28 days of your invoice issue date.

How soon will my payment appear in my account after returning an order?

Returns that comply with our Return Policy are notified to the bank within three business days. The processing speed is up to your bank. 

Note: Processing returns may take longer than usual during campaigns due to high transaction volumes.

Can I cancel my order?

Yes, your payment will be returned according to your initially chosen payment method in compliance with your bank's refund policy.

The product I received has been damaged. What do I do?

Even though it's very rare, sometimes your delicate garments can be faulty or get damaged on the way. Please email us at

Where is the return shipping address on online shopping?

Buyer Name: Fabeks exterior. Tic. Inc. ( Silk and Cashmere )

Address: Merkez mah. Dumlupınar cad. No4/B Kağıthane

City: Istanbul
Zip Code: 34406

Franchise and Wholesale

Is there a Franchising System?

Please email for Franchise and Corner inquiries.

I would like to buy wholesale. What do I do?

Please email regarding your wholesale inquiries.