Frequently Asked Questions
Ordering
Can I make a purchase without creating an account?
Yes, you can complete your purchase as a guest. However, by becoming a member, you can enjoy exclusive benefits such as earning points and receiving special gifts.
How can I stay informed about campaigns and new collections?
Simply enter your email address in the subscription box located at the bottom of each page on our website to receive updates on our latest collections and special offers.
When will my order be delivered?
We aim to dispatch your order within three business days. Delivery typically takes 3-5 business days, depending on your location.
Do you offer international shipping?
Yes, we ship worldwide.
Can I track my order?
Once your order is dispatched, you will receive an email with your tracking information.
Can I send a gift to someone?
Yes, you may enter a different shipping address during checkout to send your order as a gift.
How long will items remain in my cart?
Items remain in your cart until they are out of stock. Please note that adding an item to your cart does not guarantee reservation. We recommend completing your purchase promptly to avoid disappointment.
Can I reserve an item?
Unfortunately, we do not offer reservation options at this time.
How can I receive a discount coupon?
Stay informed about our exclusive discounts and promotions by subscribing to our newsletter, available at the bottom of each page.
Payment
What are the shipping fees?
We offer free shipping on orders over £300. For orders under £300, a £14.95 shipping fee applies.
Is it safe to use my credit card on your website?
Yes, your security is our priority. We use advanced SSL encryption technology to ensure that your payment details are secure. Silk and Cashmere does not store any credit card information on our servers.
What payment methods do you accept?
Currently, we accept payments via Credit Card.
Order Return and Cancel Transactions
What is your return and exchange policy?
We are committed to providing the highest quality garments. Should you wish to return or exchange an item within 14 days of purchase, the item must be unworn, undamaged, and still have its original tag attached. Please email info@silkandcashmere.co.uk, and we will respond within two business days.
How will I be refunded?
Once your return is approved, we will notify your bank within seven business days. The processing time may vary depending on your bank.
Where do I send returns?
Please email info@silkandcashmere.co.uk with your order number as the Subject and we will respond within 2 business days.
Franchise and Wholesale
Do you offer franchise opportunities?
For franchise and corner store inquiries, please email info@silkandcashmere.co.uk.
How can I purchase wholesale?
Our corporate sales team is at your service, offering tailored pricing, a wide range of products, and fast delivery options. We provide special discounts and flexible payment options for bulk purchases, supporting you in strengthening your business partnerships. For wholesale inquiries, please contact us at info@silkandcashmere.co.uk.
